Get answers to common questions about America’s public and private water systems.
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1. You may not require an emergency service call if you can bypass the water treatment equipment yourself. Visit our Softener Bypass page to learn more.
2. If you still require emergency service during regular business hours, please contact our emergency service number: (507) 823-8944
Please note that emergency service rates for Customer OWNED or RENTAL equipment are as follows:
- Our regular service call rate times 1.5. This rate applies to all emergency calls.
- Parts are chargeable for all Customer owned equipment.